1. Click “Send Money“

2. Choose the money transfer destination

• Choose the destination country and the payout method for the money transfer.
• The payout method depends on the country. To Russia and China, money can only be sent to a card. To Ukraine, money can be sent to a card or picked up in cash. To countries in Europe and the US, money can be sent to a bank account or picked up in cash.

3. Enter the transfer amount

• Choose the currency the recipient will get.
• Enter the transfer amount.
• Click “Calculate”. You’ll see the fee and the total cost of the transfer.
• The exchange rate is locked in immediately. It won’t change until the transfer is complete.
• Click “Next”.

4. Enter the recipient’s details

• Enter the recipient’s first and last name.
• For cash payout, you may sometimes need to enter the recipient’s city and region.
• For a card transfer, enter the recipient’s card number. For a bank account transfer, enter the account number.
• Enter the recipient’s phone number. This is optional, but a notification about the money transfer will be sent to this number automatically.
• Depending on the destination country and payout method, additional recipient details may be required.
• Click “Next”.

5. Enter your details

• Enter your first and last name, date of birth, teudat zehut number, and phone number.
• Depending on the transfer destination, the payment system may request additional details, such as your country of birth, address, or the purpose of the transfer.
• We’ll send a confirmation code to WhatsApp. If WhatsApp isn’t installed on your number, the code will arrive by SMS.
• Enter the confirmation code.
• Click “Next”.

6. Review the money transfer details

• Review all the transfer details.
• Click “Next” to proceed to payment.

7. Pay for the money transfer

• Your name, email, and phone number are already filled in. Enter your card details and postal code.
• Click “PAY”.
• You can also pay with Google Pay or Apple Pay.

8. Get confirmation of your money transfer

• For a cash transfer, you’ll receive a control number and a link with instructions on where and how to pick up the money transfer in the destination country. If the recipient’s phone number was entered when sending, the control number will be sent to them automatically. If it wasn’t entered, send the control number to the recipient yourself.
• For a card or bank account transfer, no control number is needed. The money is credited automatically.

The fee for a money transfer is 1.5% of the transfer amount. The minimum fee is $5.

The exchange rate is calculated in real time from independent sources at the moment the transfer begins. The rate is locked in immediately and doesn’t change until the transfer is complete, so the recipient gets exactly the amount you sent.

Before confirming the money transfer, you’ll see the full breakdown: the amount the recipient will get, the exchange rate, the fee, and the total amount in shekels that will be charged to your card. Your card will be charged exactly that amount. There are no hidden fees. For the recipient, the money transfer is always free.

The delivery time for a money transfer depends on the payout method.

• A cash transfer is ready for pickup as soon as payment is confirmed.
• A card transfer, as well as a bank account transfer in European countries (SEPA), reaches the recipient within minutes of payment.
• A bank account transfer to the US takes one business day beyond the day the transfer was sent.

To pick up a cash transfer, visit a payout location and provide the transfer’s control number.

As soon as payment is confirmed, the control number appears on screen and is sent to you on WhatsApp, along with a link where you can find the address and opening hours of the nearest payout location.

The recipient also receives an SMS with the control number. This SMS usually includes a link for finding payout locations as well.

For a card or bank account transfer, no control number is needed. The money transfer is credited automatically.