Fraud Prevention

MoneySend is a convenient and safe service to transfer funds to your friends and relatives. However if you send money to a stranger, you run the risk of becoming a victim of fraud. This page is specifically written to warn you and help to protect yourself from fraud and theft of your funds. Please read and share these warnings and tips with your family to be protected​​ against fraud.

Watch out! Most likely you are facing scam if strangers urge you over a phone, via SMS, email or regular mail to make a money transfer for the following reasons:

To a relative/friend in an emergency situation

If you are urged to send money to a relative/friend for an emergency situation (accident, imprisonment, etc.), you are advised to contact the person who supposedly needs help and verify the emergency situation. If it’s impossible for any reason, verify as much details of the emergency as possible (full name of the affected person, precise appearance and other information that may be known only to a narrow scope of people).

You have won a big material/money prize

If you are told that you have won a big material/money prize to receive which you must first pay a certain sum of money (taxes, fees, other payments), you are recommended to verify the name of the lottery organizer, grounds on which you were chosen winner, get independent information and reviews about it on the Internet. Remember: in most cases no advance is paid for a prize.

You are to get material/financial assistance

If you are told that you are to get material/financial assistance from the state, charity fund or another social organization but you need to pay a certain sum of money (taxes, fees or other payments) to get it, you are recommended to contact the agency or organization supposedly providing the material/financial assistance and verify the information.

You have received a request to transfer a donation

If you have received a request to transfer a donation to help a sick child or adult, victim of a traffic accident, etc, you are recommended to check the official website of the charity fund for full contact information, bank details, statutory documents. In most cases trustworthy charities do not use money transfer systems to collect donations.

You are offered goods or services

If you are offered goods (including pharmaceuticals) and services, for which you have to pay in advance to receive them, you are recommended to check the information on the vendor on the Internet, before you pay for such goods and services. If something seems suspicious do not make the purchase.

There may be other scams when you are asked to make a money transfer to a stranger. Make sure you verify the information. Before you transfer the money, confirm it with your family/friends.


Remember that the staff of MoneySend and its partners will never initiate calls, letters and other contact with customers to specify any personal data or other data on the transfer. In case of such contact, we recommend you not to provide any information but immediately contact MoneySend call center for clarifications.


You should immediately contact MoneySend call center if the staff of another company or organization request you to provide any additional data (password, PIN-code, one-time confirmation code, etc.) or offer to enter false data (phone number of the beneficiary or the sender), or act in a manner which make you suspect of fraud.


Should you have become a victim of fraud, immediately contact the police and MoneySend call center : 035103301. If the transfer has not been paid out yet, our staff will try to temporarily block the payment.


MoneySend will cooperate with the police to provide all the assistance to identify and land the fraudsters.