TERMS OF USE

20 September 2026

1. About the Company and these Terms

1.1. The moneysend.co.il money transfer service (the website moneysend.co.il and the mobile application, hereinafter — the “Website”) is provided by Albercom Ltd, company no. 51-232918-6, address: 3 Daniel Frisch St., Tel Aviv (hereinafter — the “Company”, “we”).

1.2. The Company holds an extended financial asset service provider licence no. 62711, issued under the Supervision of Financial Services (Regulated Financial Services) Law, 2016.

1.3. These Terms are an agreement between the Company and you (hereinafter — the “Sender”, “you”) for the provision of a service of transferring funds from Israel to Recipients abroad (hereinafter — the “Service”). By confirming payment for a transfer you accept these Terms and the Privacy Policy: https://moneysend.co.il/en/privacy-policy/

1.4. The Terms are published in Hebrew, Russian, English and Arabic. In the event of any discrepancy between the versions, the Hebrew version prevails.

1.5. Special conditions for particular countries are set out in Appendix A and form part of these Terms.

2. Definitions

Transaction — the Sender’s instruction to transfer funds to a specific Recipient.

Recipient — the person for whom the transfer is intended and whose details the Sender provides when arranging the Transaction.

Reference Number — the number the Company sends to the Sender after a transfer paid out in cash has been sent, and which the Recipient presents at the payout location.

Sending Currency — the currency in which the Company sends the transfer; it is shown on the Website before payment.

Payout Currency — the currency in which the transfer is paid out to the Recipient or credited to their card or account.

Payout Institution — the bank, payment system or financial company that pays out or credits the transfer to the Recipient.

Business Days and Hours — Sunday to Thursday from 9:00 to 18:00 and Friday from 9:00 to 15:00 Israel time, excluding Saturdays and official public holidays in Israel.

Banking Business Day — a day from Sunday to Thursday, excluding official public holidays in Israel. Fridays, Saturdays and public holidays are not banking business days.

3. Who may use the Service

3.1. The Service may be used by an individual who is at least 18 years old, has full legal capacity and holds a valid Israeli identity document.

3.2. Payment is made only with an Israeli payment card belonging to the Sender personally. Using another person’s card is prohibited.

3.3. The Sender acts in their own name and for their own benefit, and not as an intermediary, agent or trustee of another person.

3.4. The Service is intended only for transfers from Israel abroad. Transfers from abroad cannot be received through the Service.

4. Arranging a Transaction

4.1. The list of countries, the payout methods (cash, to a card, to a bank account) and the requirements for the Recipient’s details in each country are set out on the Website and may change.

4.2. Before paying, the Sender sees the amount to be charged in shekels, the amount and the Sending Currency, the exchange rate applied and the transfer fee.

4.3. A Transaction is deemed to have been placed with the Company from the moment payment is confirmed with the payment card. Until that moment the Sender may withdraw from the Transaction without any consequences.

4.4. The Sender is identified by one-time codes sent via WhatsApp and SMS, as well as by additional verification of the payment by the card issuer (3D Secure). The Sender must not disclose these codes to third parties.

4.5. The Sender is responsible for the completeness and accuracy of their own details and those of the Recipient. The Company may request additional information and documents in accordance with the law, its internal policy or the requirements of the Recipient’s country.

5. Cost, exchange rate and limits

5.1. For executing a Transaction the Company charges a transfer fee. This is the Company’s only fee; its amount in shekels is displayed before payment is confirmed.

5.2. Shekels are converted into the Sending Currency at an exchange rate set by the Company. The Company’s rate may differ from exchange, interbank and other published rates and may change during the day. The rate displayed before payment is confirmed applies to that particular Transaction.

5.3. Before payment is confirmed the Sender sees the amount to be charged in shekels, the amount and the Sending Currency, the fee and the rate. The Sender is charged exactly the amount displayed; the Company makes no further charges in respect of that Transaction at a later time. The rate displayed when the Transaction is arranged does not change until the transfer is paid out: the Recipient is sent exactly the amount in the Sending Currency that was shown before payment (subject to clause 5.4). The fee and the rate may change for future transfers, but such changes do not affect Transactions already confirmed.

5.4. If the Payout Currency differs from the Sending Currency, the conversion on the Recipient’s side is performed by the Payout Institution at its own rate. The Company does not set, control or know that rate in advance, and therefore the amount the Recipient actually receives in the Payout Currency may differ from the amount expected. The Sender is advised to check the currency of the Recipient’s card or account with the Recipient before sending.

5.5. The Payout Institution does not charge the Recipient any additional fee for paying out the transfer. This applies to a direct fee only and does not extend to the conversion described in clause 5.4: if the Payout Currency differs from the Sending Currency, the Payout Institution converts the amount at its own rate.

5.6. Unless otherwise stated on the Website at the time of the operation, a single Transaction may not exceed ILS 5,000, and the total amount of Transactions by one Sender per day may not exceed ILS 10,000. The Company may also set lower limits for particular countries, payout methods or Senders.

6. Payout of the transfer

6.1. The Website operates around the clock. Transactions processed automatically are sent immediately after payment, at any time. Transactions that require checks or manual processing (including the destinations listed in Appendix A) are processed only during Business Days and Hours. The payout time also depends on the country, the payout method and the Payout Institution; the times stated on the Website are indicative.

6.2. Transfers are paid out not by the Company directly but through partner institutions — international money transfer systems, payment systems, banks and financial companies in the Recipient’s country. The procedure and conditions of payout on the Recipient’s side are determined by the Payout Institution and by the legal requirements of the country of payout.

6.3. For a cash payout, the Recipient goes to a payout location during its opening hours. The addresses and opening hours of payout locations are set out on the Website on the page for the relevant country; a link to them is also sent to the Sender after the transfer has been sent. To receive the funds, the Recipient presents an identity document and meets the other requirements of the Payout Institution — for example, states the exact amount of the transfer. The requirements for each country are set out on the Website and may change.

6.4. For a cash payout the Company sends the Sender a Reference Number, which the Recipient needs in order to receive the funds. The Sender discloses the Reference Number only to the Recipient and does not disclose it to third parties. For a payout to a card or bank account no Reference Number is issued and none is required.

7. Correcting details, cancellation and refund

7.1. If there is an error in the Recipient’s details, the Sender must contact customer support immediately. The Company will take reasonable steps to correct it if the transfer has not yet been paid out.

7.2. The Sender may contact customer support and ask to cancel the Transaction as long as the transfer has not been paid out. Once the funds have been paid out or credited to the Recipient, the Transaction cannot be cancelled.

7.3. If the transfer has not been paid out or credited to the Recipient, the Sender may contact customer support.

7.4. The Company will check the status of the transfer. If the transfer has indeed not been paid out, the Company may offer the Sender another delivery method — for example, a cash payout instead of a credit to a card. The Sender may decline such an offer.

7.5. If the Sender declines the other delivery method, or delivery is not possible, the Company will initiate a refund of the full amount charged for the Transaction, including the transfer fee, no later than 7 banking business days from the date of the Sender’s request.

7.6. The refund is made in shekels to the payment card used for the payment. The time it takes for the refund to appear on the card statement depends on the card issuer and the payment system and is outside the Company’s control.

7.7. This section does not apply to funds withheld on the grounds set out in section 8.

8. Refusal, suspension and withholding of funds

8.1. The Company may refuse to execute a Transaction or suspend it if:

• there are grounds to suspect a breach of anti-money-laundering and counter-terrorist-financing legislation or of sanctions restrictions;
• there are grounds to suspect that the Transaction is connected with fraud — including that the Sender is acting under the influence of deception or is the victim of a fraudulent scheme;
• the Sender has not provided the information or documents requested;
• the details of the Sender or the Recipient are incomplete, unreliable or give rise to doubt;
• this is required by law, by an instruction of a competent authority or by the requirements of the Company’s partners.

8.2. For the purposes of preventing fraud and complying with legal requirements, a Transaction may be checked after the funds have been charged. Charging the amount to the payment card does not mean that the transfer has been sent or will be executed. The Company notifies the Sender of a suspension.

8.3. If execution of a Transaction is refused before the charge, no funds are charged to the card. If a Transaction is suspended for checking after the charge, the funds are not refunded automatically: to obtain a refund the Sender contacts customer support themselves in the manner set out in section 7. For security reasons the Company does not request documents, codes or other details from the Sender in a communication initiated by the Company: checks are carried out only within a request initiated by the Sender themselves through the contact channels set out on the Website.

8.4. When considering a request, the Company may verify the identity of the person making it and that they are entitled to deal with the funds, and may request the documents and explanations needed regarding the circumstances of the transfer. If payment was made with a card of which the Sender is not the holder, the Company may refuse a refund until the cardholder makes contact and may make the refund upon the cardholder’s request. The refund period runs from the date on which the information and documents requested have been provided in full.

8.5. If, following the check, the Transaction is not executed and there are no lawful grounds for withholding the funds, the amount charged is refunded to the Sender after the Sender contacts customer support, in the manner and within the time set out in section 7.

8.6. If the law or an instruction of a competent authority requires the Company to withhold funds, the Company withholds them for the period and in the manner prescribed by law and notifies the Sender unless the law prohibits this. Once the grounds cease to apply, the funds are refunded to the Sender or transferred in accordance with the instruction of the competent authority.

8.7. The Company is not obliged to disclose the reasons for a refusal where disclosure is prohibited by law.

9. Fraud and the Sender’s responsibility

9.1. A transfer is the Sender’s own decision. Before confirming payment, the Sender checks the identity of the Recipient and the reason for the transfer themselves. In particular, a transfer should not be sent if:

• you have been contacted by people presenting themselves as employees of a bank, a credit company, the police, a security service or a government authority, including on behalf of MoneySend;
• you are being persuaded to transfer money to a “safe account” in order to “save” or “check” the funds, or to assist an “investigation”;
• you are being rushed, threatened with the blocking of your account, arrest or a fine, or asked not to tell anyone about the transfer;
• you are asked to install remote access software or to make a transfer while being talked through it on a call;
• the transfer is connected with investments, cryptocurrency, a trading platform or a promise of high returns;
• you are promised a prize, an inheritance, a loan, compensation or the recovery of money previously lost;
• you are paying for goods, a service, a rental or work to a person you do not know personally, or the seller insists on payment specifically by money transfer;
• the Recipient is someone you met online and have never met in person;
• a person claims to be your relative or acquaintance in an “emergency” and you have not verified this through contact details known to you;
• the transfer is arranged not in your own interest but at the request of a third party or for a reward.

9.2. A Transaction arranged and confirmed using the Sender’s details and codes is deemed to have been made by the Sender and authorised by the Sender. This rule also applies where the Sender acted at the request or instruction of, or under the influence of, third parties, including persons presenting themselves as employees of a bank, of government authorities or of the Company.

9.3. If the Sender has disclosed to a third party a one-time code, the Reference Number or payment card details, or has given such a person access to their device or means of communication, the Transactions made as a result are deemed to have been made with the Sender’s consent, and the Sender bears their consequences.

9.4. The Company is not liable for the Sender’s losses on the Transactions referred to in clauses 9.2 and 9.3, including where the Sender has been the victim of deception. Once the funds have been paid out or credited to the Recipient, the transfer is irreversible and not refundable. The Sender must report any suspicion of fraud to customer support without delay.

9.5. The Company may screen Senders and Recipients, including through third-party providers, against sanctions lists and for indications of fraud.

9.6. The Sender shall indemnify the Company for losses arising from the Sender’s breach of these Terms or of the law.

10. The Company’s liability

10.1. The Company is responsible for the proper execution of a Transaction in accordance with these Terms and the law.

10.2. The Company is not liable for:

• conversion rates and the acts of Payout Institutions and card issuers referred to in clause 5.4 and in Appendix A;
• the consequences of incorrect details provided by the Sender;
• delays and failures caused by partners, payment systems, legal requirements or force majeure;
• indirect losses and loss of profit.

10.3. The Company’s liability in respect of a Transaction is limited to the amount charged for that Transaction. This limitation does not apply to the Company’s wilful acts or gross negligence, or in cases where the law does not permit the limitation of liability.

11. Taxes

The Sender is solely responsible for their own tax obligations in connection with transfers. The Company provides information about Transactions to government authorities in the cases prescribed by law.

12. Personal data

The Company processes the personal data of the Sender and the Recipient in accordance with the Protection of Privacy Law and the Privacy Policy. In order to execute a Transaction, the personal data of the Sender and the Recipient is transferred to the Company’s partners, including outside Israel.

13. Intellectual property

All rights in the Website and its content belong to the Company. Copying, distributing or using the content of the Website outside the scope of the Service without written permission is prohibited.

14. Enquiries and complaints

14.1. The Company can be contacted by telephone on 03-5103301 or by email at [email protected]. Other customer support channels are available on the Website.

14.2. The Company considers complaints and replies to them no later than 30 days from the date of receipt.

14.3. If the Sender is not satisfied with the reply, they may apply to the Public Enquiries Unit of the Capital Market, Insurance and Savings Authority.

15. Changes to the Terms and the Service

15.1. The Company may amend these Terms. Each Transaction is governed by the version of the Terms published on the Website at the time payment is confirmed. Amendments do not apply to Transactions confirmed before the new version was published. The date of the version in force is stated at the beginning of the Terms.

15.2. The Company may change the list of countries, the payout methods and the functionality of the Service, and may discontinue the Service. Transactions placed before that will be executed or refunded in accordance with section 7.

16. Governing law and disputes

16.1. These Terms are governed by the law of the State of Israel.

16.2. Disputes shall be heard by the competent courts of Israel.

16.3. If any provision is held to be invalid, the remaining provisions shall remain in force.

Appendix A. Special conditions for particular countries

A.1. Republic of Belarus

Transfers are accepted only to Visa cards through the Visa Direct payment system. The Sending Currency is the euro. The transfer goes through several conversions:

1. The Company converts shekels into euros at its own rate, shown before payment.
2. The Visa Direct payment system always converts euros into Belarusian roubles at its own rate at the time of crediting.
3. If the Recipient’s card is held in a currency other than Belarusian roubles (for example, in euros or dollars), the card issuer additionally converts Belarusian roubles into the card currency at its own rate.

As a result, when euros are sent to a card denominated in dollars or euros, the amount credited may be noticeably lower than the amount sent. The exchange rates of Visa Direct and of the card issuer are neither set nor controlled by the Company, and the Company is not liable for the difference arising from these conversions. Transfers to Belarus should be sent to a card held specifically in Belarusian roubles, even though the Sending Currency is the euro. Before sending, the Sender must check the currency of the Recipient’s card with the Recipient.

A.2. People’s Republic of China

Transfers are accepted only to UnionPay cards. The Sending Currency is the yuan. If the Recipient’s card is held in another currency, the card issuer converts the yuan into the card currency at its own rate (clause 5.4).

A.3. Russian Federation

Transfers are accepted only to cards of Russian banks connected to the Faster Payments System (СБП). The Sending Currency is the Russian rouble. If the Recipient’s card is held in another currency, the card issuer converts roubles into the card currency at its own rate (clause 5.4).